Organized lost-and-found procedures for events
A straightforward lost-and-found system improves attendee experience and protects belongings. Set clear processes for item intake, storage, and return.
Practical steps:
- Designate a visible lost-and-found desk or help station with signage.
- Log each found item with a description, time, and location found.
- Secure valuables (wallets, phones) in a locked box and require ID for retrieval.
Communication and follow-up:
- Announce the lost-and-found location in event materials and at the info desk.
- Offer a phone number or email for post-event inquiries and keep items for a defined period (e.g., 30 days).
- Photograph items for records and to help match claims remotely.
Disposal and privacy considerations:
- After the retention period, donate unclaimed items or responsibly dispose of them.
- Protect personal data and avoid sharing details publicly when notifying owners.
Consistent logging, clear signage, and a retention policy reduce headaches and improve customer service around lost items.