Recruiting and running an effective volunteer team
Volunteers can extend capacity but require clear roles, training, and incentives. A structured program with defined shifts and a volunteer lead ensures smooth operations.
Volunteer program essentials:
- Role definitions: Greeters, registration assistants, crowd marshals, and back-of-house support.
- Training: Pre-event briefings and quick on-site refreshers for policies and safety procedures.
- Incentives: Free admission, meals, letters of reference, or event swag.
Management tips:
- Use scheduling tools to assign shifts and send reminders.
- Provide an information packet with contacts, maps, and FAQs.
- Debrief volunteers after the event and collect feedback for improvement.
Treat volunteers as part of the team and give them clear authority and escalation steps. Proper management enhances reliability and attendee experience.