Steps to take when tickets are delayed
Delayed tickets are stressful but often resolvable with the right steps. Start by checking delivery timelines and vendor communications before escalating.
Immediate actions:
- Review your order confirmation for delivery method and estimated times.
- Check spam folders and account inboxes for digital ticket links.
- Contact the seller or ticketing platform with order details and request an updated delivery ETA.
If delivery is still delayed:
- Ask for confirmation that your name is on the attendee list or that tickets will be available at will-call.
- Request mobile transfer or print-at-venue options if applicable.
- Keep payment receipts and correspondence for dispute resolution.
At the venue on event day:
- Arrive early and go to the box office with ID and order confirmation.
- Request manager escalation if the staff cannot locate your tickets.
If unresolved afterward:
- File a claim with your payment provider or the ticketing platform’s guarantee program.
- Leave feedback with the platform to help others.
Most delays are logistical and solvable if you act promptly and keep documentation handy.